I want to give the Roughriders top kudos and high fives all around for how they responded to me. An organization of their calibre really didn't have to do anything and could have swept it under the rug. I'm just one crazy fan who shares her thoughts on a little blog page and in ABC Rider Fans. When they reached out to my Twitter Direct Messages on Wednesday I had immediate thoughts of "whoops I screwed up here". They asked for my email address for a further conversation. I obliged. It's not every day the Riders show up in your DM's.
Let's not discuss what does usually show up in your DM's.....
Late Thursday morning I received an email from Andrew Craig (apologies because in my email I called you Craig *blush*). Andrew is the Community Relations Manager for the Roughriders. The Rider Rewards are one thing that he manages in his job. He related to me the following which I totally appreciate:
For some reason I received an email when I redeemed my points that's no longer in use. They are looking into how that happened. From conversations I've had on the Facebook pages and Twitterverse other people received emails which had waiver forms attached. My email had nothing of the sort and if you recall from my previous blog all it said was that my passes were now ready for pick up. I was the lucky one to get the wrong email. Had I received the correct email it would have had details for the experience and the needed waivers that everyone attending with me would have to sign.
They've all reviewed the redemption process and agreed that it was too complicated. They've made changes - YAY CHANGE! Going forward they've simplified the process and in Andrew's words it'll be "efficient and easy". I think this is huge. This means it'll not only be easier for the Volunteers and Ticket Office people to understand and relate to us but us fans will have a better understanding about what is expected. For me this means the disconnect I seemed to experience going from the office to the concourse has been fixed and everyone involved will know procedures and therefore all game day reward experiences really will be as awesome as promised.
Some people around the social media feeds viewed Gong Show as whining. I was told a lot of things like I should just get over it. The thing is that we live in a world where it's far too easy to be complacent. Yes, I could have kept my thoughts to myself but when I didn't I also learned that other people had similar problems surrounding Game Day. A fan travelling from Calgary in search of the Ticket Office stopped to inquire with Security and Security didn't know where it was located. Another was nearly escorted from the stadium after their experience due to a different kind of mix up. Let's not disregard the New Gainer in this conversation either. My good friend Maria Vincente launched a one woman campaign/petition and while social media wasn't exactly kind to her either she did get lot's of real media coverage from CTV, CBC, CityTV, Regina Leaderpost, CKOM/CJME, Huffington Post and the Globe and Mail. I'm not sure if she single handedly got Gainer's eyes to change colour but if she'd just sat back and accepted it like many would have liked her to we'd perhaps still be subject to his strung out crazy eyes.
To rectify the situation, Andrew and the Riders have given me two End Zone Experience passes for July 20th. From the bottom of my Rider green heart I thank them. This is one reason I love this CFL team more than any other. They saw an issue and they've done their very best to fix it. * applause * I can't wait for that game when we take on the BC Lions who are coming off their first win due to a very controversial Rouge. Emerson Drive is performing at the half time show and as per the email I received as a season ticket holder there are various Rewards available including a meet and greet with the band. How cool is that!
I can't wait.
But first - Week 5.
Is Bye Week over yet?
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